Nila Parmar Designs Returns Policy

WHAT IS YOUR RETURNS POLICY?

You may return any unused goods in their original packaging within 14 days of the date of delivery. Please note that it is your responsibility to take care of the products and ensure they are packaged and returned to us safely & in a saleable condition. For hygiene reasons, we are only able to accept the return if sealed in the original packaging. Once the sealed packaging has been opened, we are unable to offer a return under our 14-day guarantee.

Once we receive the goods, we will process your refund. Please note, you will be required to cover the cost of return carriage. This will be charged at the standard cost of delivery for the individual items. Please contact us in the first instance to arrange the courier collection.

Please notify us within 48 hours of delivery if your order is damaged or there are any discrepancies. You can contact us by email at [email protected] or telephone 07956 910 783

HOW DO I RETURN AN ITEM?

The most cost-effective way to return furniture & heavy or large items is often to use our couriers and therefore we would ask you to simply contact us by email at [email protected] or telephone 07956 910 783 and we will clarify the details of the return method.

For reference, the return address is: Customer Returns, Unit 11, Hawthorne Centre, Elm grove Road, Harrow, Middlesex, HA1 2RF

Returns are at the customer’s expense, except in instances were an item arrives damaged or incorrect. In these instances, please contact us ASAP to resolve this for you.

WILL THERE BE A RETURNS COLLECTION CHARGE?

If the return is required as a result of our error there is no collection charge. In other circumstances, you will be required to cover the cost of the return carriage.

Simply contact us to arrange a collection by email at [email protected] or telephone 07956 910 783.