Shipping Policy

At Nila Parmar Designs, we take great care to ensure your order arrives safely and as quickly as possible. Every item is carefully prepared and dispatched from our UK fulfilment warehouse.

Processing Your Order

Orders are processed during normal business hours, Monday to Friday (excluding UK bank holidays). Once your order has been dispatched, you will receive a confirmation email with tracking details where available.

Whilst we always aim to dispatch orders promptly, please note that delivery times are estimates and may occasionally vary during busy periods or due to circumstances beyond our control.

UK Delivery

We offer delivery throughout the United Kingdom using trusted delivery partners. Available shipping options, estimated delivery times and charges will be displayed at checkout.

International Delivery

We are pleased to ship to a number of international destinations. Shipping costs and estimated delivery times will be calculated at checkout based on your delivery address.

Please note that delivery times for international orders may vary depending on the destination country and local customs procedures.

Customs, Duties & Taxes

International orders may be subject to customs duties, import taxes and clearance fees imposed by the destination country. These charges are the responsibility of the recipient and are not included within your order total unless otherwise stated.

For orders shipped to the United States, recent changes to US customs regulations mean that import duties, taxes and customs clearance fees may now apply to a wider range of shipments. These charges are determined by US Customs and are the responsibility of the customer. Unfortunately, we are unable to predict or control these costs.

Any customs duties, taxes or import fees paid to local authorities are non-refundable.

Delivery Information

Please ensure your delivery address is correct before placing your order, as we are unable to guarantee amendments once an order has been processed.

If your parcel is delayed, lost or arrives damaged, please contact us as soon as possible and we will do our best to assist in resolving the issue with the courier.

If you have any questions regarding shipping or delivery, please don't hesitate to get in touch via our Contact page. We're always happy to help.